When it comes to getting your car serviced at a dealership, the experience can vary greatly. In this blog story, we follow Dave as he shares his recent experience with getting his Cadillac ELR serviced at a local dealership. From the moment he dropped off his car to the communication he received about the status of his vehicle, Dave gives us a detailed account of his interactions with the service department.
One of the key issues Dave encountered was the limited availability of technicians who were qualified to work on electric vehicles like his ELR. With only one technician at the dealership capable of servicing electric cars, Dave had to wait longer than expected to get his car looked at. This lack of manpower led to delays in the service process, leaving Dave feeling frustrated with the overall experience.
Another point of contention for Dave was the pricing of the repairs needed for his car. When he was quoted $1,425 to fix the heated seats in his ELR, Dave was taken aback by the high cost. Despite the dealership offering to put the diagnostic fee towards the repair, Dave ultimately decided to decline the service due to the steep price tag.
In addition to the service issues, Dave also delves into the sales side of the dealership, particularly focusing on the Cadillac Lyriq. He discusses the dealership’s struggles to sell the Lyriq due to the lack of interest in models without certain features like Super Cruise. Dave also highlights the dealership’s pricing strategy for leasing the Lyriq, pointing out the discrepancies in how they market the vehicles.
Overall, Dave’s experience with the dealership service department and his observations on the sales side offer valuable insights into the challenges faced by both customers and dealerships in the automotive industry. From communication issues to pricing discrepancies, Dave’s story sheds light on the complexities of getting your car serviced at a dealership and the importance of transparency and efficiency in the process.
